Privacy Policy
On Track Fitness, LLC · Effective date: May 4, 2026
On Track Fitness, LLC ("On Track Fitness," "we," "us," or "our") provides a personal training and fitness management platform through our mobile application and website (the "Service"). This Privacy Policy describes how we collect, use, and share information about you when you use the Service.
By using the Service, you agree to the practices described in this Policy. If you do not agree, please do not use the Service.
1. Information We Collect
Information you provide
- Account information — your name, email address, and (if provided) phone number, collected when you sign up or are invited as a client, trainer, or administrator.
- Fitness information — workouts, exercises, sets, reps, fitness assessments, scheduled sessions, and related training data you or your trainer enter into the Service.
- User-generated content — photos and videos you choose to upload, such as tutorial videos uploaded by trainers.
- Customer support communications — if you contact us for support, we receive the contents of your message and any attachments.
Information collected automatically
- User identifiers — a unique account ID we assign to your account, used to associate your data with your user record.
- Precise location — when you use the Tap-to-Unlock door access feature, we use your device's precise location and Bluetooth proximity to determine whether you are near an authorized door reader. Location is used only at the moment you initiate an unlock and is not continuously tracked.
- Authentication data — session cookies set by our identity provider (WorkOS) to keep you signed in.
Information from third parties
- Payments — when you pay for a subscription, our payment processor (Stripe) provides us with your subscription status and purchase history. We do not receive or store your full credit card number, CVV, or expiration date.
- Door access — our integration partner (Kisi) provides us with records of door unlock events associated with your account.
2. How We Use Your Information
We use the information described above only to operate and improve the Service, including to:
- Create and manage your account and authenticate you when you sign in;
- Deliver personal training programs, sessions, and workouts assigned to you;
- Process subscription payments through Stripe;
- Provide gym door access through our Kisi integration;
- Communicate with you about your account, scheduled sessions, and important changes to the Service;
- Provide customer support;
- Comply with legal obligations and enforce our terms.
We do not use your information for advertising, sell your personal information, or share it with third parties for their own marketing purposes. We do not perform cross-app or cross-website tracking of any kind.
3. Third-Party Service Providers
We rely on the following third parties to operate the Service. Each handles your data under its own privacy policy:
4. How We Share Information
We share information only as needed to provide the Service:
- With your trainer or administrators — your fitness data, scheduled sessions, and account profile are visible to the trainers and administrators of your gym so they can deliver training services to you.
- With service providers — the third-party processors listed above, only to the extent necessary for them to perform services for us.
- For legal reasons — when we believe disclosure is required by law, regulation, court order, or to protect rights, property, or safety.
- Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Retention
We keep your information for as long as your account is active, and for a reasonable period afterward to comply with our legal and accounting obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and personal data by contacting us at the addresses below.
6. Your Rights and Choices
You may:
- Access, correct, or update the information in your account at any time through the app's account settings;
- Request deletion of your account and personal data by emailing us;
- Withdraw consent for optional permissions (Bluetooth, Location, Photos) by adjusting iOS Settings → On Track Fitness;
- Opt out of non-essential email communications by following the unsubscribe instructions in those emails.
Residents of California, the EU/UK, and other jurisdictions with applicable privacy laws have additional rights, including the right to access, port, restrict, or object to certain processing of personal data. To exercise these rights, contact us at the email addresses below. We will respond within the timeframe required by applicable law.
7. Children's Privacy
The Service is intended for use by adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it. If you believe a child under 13 has provided us with personal information, please contact us.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including encryption in transit (HTTPS/TLS), encryption at rest with our hosting provider, and access controls. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. International Users
The Service is operated from the United States. If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Service or by email before the changes take effect. The "Effective date" at the top of this Policy reflects the most recent revision.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
© 2026 On Track Fitness, LLC. All rights reserved.